Privacy Policy & General information
Southwest Trading takes your privacy very seriously. We will not share any information about you or your transaction with any other persons or third party which is not required to properly fulfill or ship your order. Your transaction and personal information is as important to us as it is to you! At Southwest Trading your satisfaction is also very important to us and every employee is dedicated to making your shopping experience a pleasant one before and after the sale! All we ask in return is that you take a moment to read the information below. These policies are in place to protect you as the purchaser and us as the vendor from potential losses due to shipping damage , credit card fraud etc. Thank You in advance!
=============================================================== Cancellations
ORDERS MUST BE CANCELLED VIA E-MAIL OR FAX!!!!!!
CANCELLATIONS WILL NOT BE ACCEPTED BY PHONE
Your order may be cancelled at any time with the exception of the Following. Once your order has shipped it is not able to be cancelled , its already on its way to you............ so enjoy it!
Refused shipments will be subject to 20% restocking fee and freight charges in both directions.
To cancel an order use this link to email I NEED TO CANCEL or you may fax
(801) 466-6981 you must include your Name and order #. Your order # was given to you at the time you placed your order on the phone or was sent to you via the e-mail address you supplied when you placed your order on-line (see your confirmation)
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Returns
OUR RETURNS POLICY
You may return many items sold by Southwest Trading within 15 days of delivery. Please note that we are unable to exchange items. Returns of items which are not defective will incur a 20% restocking fee, as well as shipping in both directions. We cannot accept returns of certain items, including: - Any item that is gas-powered or contains flammable liquids. This specifically includes all generators, chainsaws, pressure washers, water pumps, gasoline driven lawn and garden tools, lawn mowers, and other similar related items which require a flammable liquid to operate in a fuel combustion process, or which uses oil or related products for lubrication. Any defective item in this category will need to be taken to the closest warranty service center for warranty repair in case of difficulties.
- Any product missing the serial number or UPC.
- Any product that is not in its orginal as new condition, is damaged, or is missing parts. This includes all packaging, manuals, accessories, and related materials.
- Any item that is returned more than 15 days after delivery.
- Any item that has obvious signs of use.
If you have already submited an order in error online - please E-mail us using this link I made An Error So that it can be corrected before it ships! If your not sure about what is the correct item please call or email us before you submit your order!
(800) 691-1519 toll free or email utilizing this link I have a question
Items shipped in error by SouthwestSupply most certainly will be replaced with the correct item or refunded at our discretion . You may possibly be able to keep an item shipped in error by us at no charge to you, in some cases. |
=============================================================== Damages are rare but can happen. Damage must be reported for your protection within 48HRS of delivery of your shipment. INSPECT YOUR SHIPMENT FOR DAMAGE WHEN YOU RECIEVE IT! NOT 3 DAYS LATER!!!. HELP US HELP YOU!
FAILURE TO REPORT DAMAGE WITHIN DESCRIBED TIME FRAME BY E-MAIL OR FAX WILL RESULT IN YOU HAVING TO FILE THE CLAIM AND "ATTEMPT" TO COLLECT FROM THE SHIPPING COMPANY AT THE EXPENSE OF YOUR TIME AND MONEY!!!
To file a DAMAGE CLAIM for shipments you signed for (have been delivered) , use this link to file via email DAMAGED SHIPMENTor you may fax your claim to(801) 466-6981 you MUST include your Name and order #. Your order # was given to you at the time you placed your order on the phone or was sent to you on via the e-mail address you supplied when you placed your order on-line (see your confirmation) and a brief desciption of the damage
If it is a TRUCK SHIPMENT, note the damage or shortage (IN DETAIL) and the number of boxes you received on the BILL OF LADING. If the Shipment appears to be in less than good shape open it in front of the truck driver before you sign for it, if it is damaged refuse it! Then use this link to notify us of the refusal due to damage via email Please include your order# REFUSED SHIPMENT DUE TO DAMAGE We will contact you for reshipment
IN THE EVENT OF A DAMAGED SHIPMENT EITHER UPS OR TRUCK ,SAVE ALL OF THE BOXES AND PACKAGING MATERIALS No claim will be accepted by the shipping company if you fail to do this! Meaning you own damaged product.
=============================================================== Orders and shipping times
Orders may be placed ON-LINE, by telephone or fax. Your Credit card will be charged upon receipt of your order if it is reasonably expected to ship within the next 30 days. Delays however uncommon, can be due to manufactures back order, difficulty in security and or address verification, pay by check processing (see payment information) or high shipping volumes due to holidays, storm activity etc.
If you were quoted a shipping time keep in mind it is an average or approximate shipping time. Southwest Trading does not guarantee shipping times AIR, GROUND, OR TRUCK.
UPS Nextday, 2nd day, 3rd day and all other Air shipments MUST BE RECEIVED before 12:00pm in order to ship same day. Orders received after 12:00pm will be shipped the following day THIS IS ASSUMING THE ITEMS ORDERED ARE IN STOCK. If the items are not in stock you will be contacted via your e-mail address you supplied.
=============================================================== Check your Airborne, UPS or Fedex shipment or truck shipment in carefully, do not sign for boxes you did not receive. Do not let others sign for your shipments. All Shipments require a signature at time of delivery!.
=============================================================== We accept VISA, MASTER CARD, AMERICAN EXPRESS, OPTIMA and DISCOVER, VERIFIABLE Cashiers Checks, and Money Orders, all of which will allow orders to be processed immediately. Pay-By-Check, Personal check, Business check, and Bank Check ( OR ANY OTHER TYPE OF CHECKS ) are also accepted, however these options require 15 working days (21 calendar days) to clear the bank before items will be shipped. PURCHASE ORDERS, OFFER OF TERMS OR OTHER FORMS OF PAYMENT ARE NOT ACCEPTED . For more information e-mail questions@toolsineed.com or call (800) 691-1519
Note:
IF YOU WISH TO USE A CREDIT CARD, THE SHIPPING ADDRESS MUST MATCH THE BILLING ADDRESS OR MUST BE SET UP AS AN ALTERNATE ADDRESS SO THAT IT WILL BE VERIFIABLE DURING THE SECURITY PROCESS. This can be done in a few minutes by simply calling the credit card company and telling them you would like to set up an alternate shipping address.
This may be done after you have finished placing your order
Note:
All International Orders Require payment by Wire Transfer only. Credit cards and checks will Not be accepted!
Guam, Puerto Rico, and Virgin Islands orders are International , Wire Transfer only!
Canadian orders may be paid by Credit card!
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Special Note for items which include free shipping:
SHIPPING IS NOT INCLUDED ON MOST ITEMS WE SELL, AND IS CHARGED IN ADDITION TO THE PRICE OF THE ITEM. However, there are certain items, which, due to their size and weight, current market conditions, or agreements with the manufacturers, are available with FREE SHIPPING. THESE ITEMS ARE CONSPICUOUSLY LABELED AS HAVING FREE SHIPPING. UNLESS AN ITEM IS MARKED AS OFFERING FREE SHIPPING, THEN SHIPPING CHARGES **WILL** APPLY. Shipping can be calculated on any item, at any time, by simply clicking the "Add to Cart" button associated with that item. The screen that results will show clearly what, if any, shipping charges may apply to the purchase of that item. Please note that there are often difference between shipping charges to a commercial address, and shipping charges to a residential address. If you incorrectly represent that a residential address is a commercial address, then additional shipping charges WILL apply to your order, and WILL BE ADDED at the time your order is processed. Home based businesses ARE NOT commercial addresses, unless a truck driver can turn around a semi-truck with a 50 foot trailer in your front yard, and you have a loading dock and fork lift to accept delivery of items over 150 lbs, and are zoned as "Commercial" property within you county of residence. On items where Free Shipping is offered or included in the price, this offer is valid only for the 48 contiguous United States. This specifically refers ONLY to those states whose combined boundaries are the Atlantic Ocean to the East, the Pacific Ocean to the West, Canada to the North, and Mexico to the South, and are connected only to one another without any other countries or sea routes in between. This specifically excludes Alaska, Hawaii, Puerto Rico, Guam, Fiji, Virgin Islands, Zanzabar, TimBukToo, Mount Kilimanjaro, Dakar, the North Pole, Siberia, Lama temples in Tibet, all points of the Iditarod trail, anywhere in the Gobi desert, religious missions serving headhunters in the south pacific, revolutionary countries in south America, any country where blue helmeted UN peace keeping forces are operating, anyplace where the local population may take you hostage or eat you for dinner, orbiting space stations, most places where a Satellite GPS is required to figure out where the heck you are - and anywhere else which is not part of the 48 continuous United States. It is possible to ship to any or all of these locations, however you will need to call us for assistance, and your rate will be calculated based upon the best rate available to us. If you still cannot determine if FREE SHIPPING applies to your situation, PLEASE CALL US and we will be happy to assist. (Sorry for the lengthy description - but you would not even BELIEVE the phone calls we get here at Southwest Trading wanting free shipping!)
WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE, AT ANY TIME, FOR ANY REASON. LEGAL
BY PLACING AN ORDER EITHER ON-LINE, BY PHONE, OR BY FAX YOU ARE STATING THAT YOU UNDERSTAND AND AGREE TO THE TERMS SET-FORTH IN THE COMPANY POLICIES IN THERE ENTIRETY.
THESE TERMS. ARE NON-NEGOTIABLE AND MAY NOT BE ALTERED OR CHANGED IN ANYWAY BY ANY CUSTOMER, EMPLOYEE, ASSOCIATE, SALES PERSON, OR REPRESENTIVE OF Southwest Trading INVALIDITY.
If any part of this Agreement is held by a court of competent jurisdiction to be invalid, void, or unenforceable, the reminder of the provisions shall remain in full force and effect and shall in no way be affected, impaired or invalidated.
At Southwest Trading, we're real people with real experience and real answers. To place an order or for questions, call us toll free or drop us an e-mail.
We're here to help. =============================================
SALES, PRODUCT INFORMATION, AND ORDER LINE
TOLL FREE 1-(800) 691-1519
(No ORDER inquiries or tracking information
is available from the sales dept.)
questions@toolsineed.com
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TRACKING REQUESTS, ORDER STATUS,
SHIPPING STATUS AND OTHER INQUIRIES
HOURS MOUNTAIN TIME 7:00AM-4:00 PM
(801) 424-6091
tracking@portable-electric-power-generators.com
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Southwest Trading
P.O. Box 17457
Holladay, UT 84117
Phone (800) 691-1519
FAX (801) 466-6981 CAGE#: 0PG39 DUNS#: 603184573
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